ITSERVE SYNERGY Information-rich Sessions
Room: Frisco 2
In this session the participant will gain the understanding of how to determine what metrics to track in sales and how to build a successful metric driven sales team. You will also gain the understanding of the three critical elements of a successful coach, understand the role of coaching in sales and how to coach your team to success.
Karl Graf3:00 pm - 5:00 pm
Room: Frisco 6
Maria Odom, the fourth Citizenship and Immigration Services (CIS) Ombudsman will be introduced by the very first CIS Ombudsman, Prakash Khatri. The CIS Ombudsman a very senior position, equivalent to the USCIS Director, each reporting directly to the Deputy Secretary of the Department of Homeland Security. The CIS Ombudsman's office is an independent office, not a part of USCIS. The Ombudsman plays an important, independent role in ensuring that USCIS is responsive to its customers. The office provides expert case assistance to the public and monitors trends that reflect the existence and emergence of serious and pervasive issues within the USCIS. They formulate recommendations to USCIS - both formally and informally - to resolve those problems, and reports to Congress on areas where the USCIS still needs to improve. Ombudsman Odom will share timely information about many of the problems faced by employment based immigrants and non-immigrants and their employers in processing petitions and applications with USCIS and how the office of the CIS Ombudsman can help to resolve problems faced by them. All questions for her can be provided in writing prior to or at the session
Maria M. Odom8:00 am - 8:45 am
Room: Frisco 7
Embrace a System to Outperform.
Has your sales success become overly dependent on external factors like newer product, lower price, or stronger brand presence than the competition in order to win? Driving maximum performance might only require a simple fine-tuning of your sales process or it could call for a more strategic retooling.
Karl Graf10:45 am - 11:30 am
Room: Frisco 8
My session is titled "People: The Foundation for a Growing Business" and description is: As they say in the real estate business the three most important words are "location, location and location". For most companies engaged in our industry the three most important words may very well be "people, people and people". That is, if you aspire to grow your company, you need to focus on getting really good at hiring people, onboarding & training people, coaching & motivating people, developing leadership & teamwork, having effective accountability systems that drive results as well as promptly loosing people that are not making it. This session will touch on all of these aspects of "people" and promises to provide good concepts for participants to consider implementing in their company
Tom Nunn10:45 am - 11:30 am
Room: Frisco 7
The topic is Doing Business with Federal Government. The presentation provides challenges and techniques to bid and win information technology contracts with US Federal Government, largest IT customer in the world. Discusses special set asides for companies owned by Indian origin persons. Talks on how to build infrastructure, build teaming arrangements and execute projects. Presenter is a 20 year veteran with a successful track record in winning and performing Federal Projects.
Jayanth Challa11:45 am - 12:30 pm
Room: Frisco 8
SALES STRATEGIES THAT DIFFERENTIATE: The IT Staffing market has been on an eight-year growth spurt. And the experts believe it will continue into 2017. So how will you differentiate your company in light of all the competition? Rick Carlson has been in the IT staffing business for over twenty years and spent a large percentage of his time trying to help companies do just that. How will you drive a sense of urgency into your clients decision making? How can you help your clients meet their budgetary objectives while not sacrificing your own gross profit? What can you do to protect profit and headcount should the staffing market start to slow? These will be the topics Rick will address in this 45 minute presentation.
Rick Carlson11:45 am - 12:30 pm
Room: Frisco 9
Growing Revenue and Improving Profitability: Key Lessons from the 2016 Operating Practices Report While many owners and executives of IT staffing and consulting firms take a "seat of the pants" management approach, consistently delivering strong "top-line" and "bottom-line" results requires data-driven decision-making using benchmarking data and metrics. Drawing in part upon the TechServe Alliance's Annual Operating Practices Report and Sales & Recruiter Metrics Report, the industry's largest and most comprehensive benchmarking surveys, this session will provide insight into what it takes to grow your business and increase its profitability.
Mark Roberts11:45 am - 12:30 pm
1. CEIPAL - ITServe Engagement.
2. CEIPAL - Journey and its road map.
3. Recruitment trends and role of Technology.
4. CEIPAL Services and differentiating factors.
5. Features of CEIPAL.
6. Team CEIPAL - Who we are, how we do.
7. CEIPAL - Support services and how unique we are.
CEIPAL2:00 pm - 2:45 pm
Room: Frisco 7
On the mountains, successful expedition leaders think like guides, not climbers. In the business world, the most successful leaders think like CEOs. They inspire and lead by example. Susan is an expert practitioner in the art of sales leadership. Throughout her career, she has excelled at building and leading teams that achieve exceptional, sometimes life-changing results. In this inspiring presentation, Susan shares the Project - Prepare - Persevere methodology that enabled her to lead her sales team to achieve a seemingly impossible $300M revenue goal while simultaneously climbing the Seven Summits; the highest mountain on each of the seven continents. Drawing on her knowledge and experience, Susan shows why the best leaders are much more than top performers themselves. They enable every member of their team to overcome their perceived limitations by learning to commit to their team's shared vision of success. Attendees will walk away with the leadership skills they need to help their teams win the recognition and rewards that accrue to top performers.
Susan Ershler5:00 pm - 6:00 pm
Embassy Suites Frisco Convention Center - 7600 John Q Hammons Dr, Frisco, TX 75034